How Cursor AI chatbot’s Big Mess is a lesson for companies automating their customer service
AI-powered customer service is meant to streamline support, but Cursor AI’s chatbot mishap has exposed the dangers of relying too heavily on automation. The coding assistant, developed by Anysphere, recently faced backlash after its AI-powered support bot fabricated a company policy, leading to mass confusion and subscription cancellations.The issue surfaced when users reported being mysteriously…