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After IndiGo preponed a flight by 15 minutes just 2.5 hours before its scheduled departure, a man missed it and was forced to pay for a new ticket.
A man ended up paying Rs 3,000 per ticket after IndiGo preponed one of its flight 2.5 hours before the scheduled departure.
An IndiGo passenger recently missed his flight due to a last-minute time change by the airline and was forced to purchase a new ticket after being denied boarding. Prakhar Gupta, in a series of posts on X (formerly known as Twitter), claimed that the airline preponed his flight by 15 minutes, just 2.5 hours before the scheduled departure. He added that he didn’t receive any email regarding the change and just a text message.
“How do you change a flight time and prepone it by 2.5 hours before the flight at 4 am in the morning, expect me to make it on time, and then when I do get there 5 minutes behind on the new time, you do not let me check in my bag and make me pay for a new flight?” wrote Gupta on X (formerly known as Twitter).
He added, “I got no email, and one measly text at 4 am this morning that my flight time has been preponed from 6:45m am to 6:30 am,” and further asked, “You close your check-in counters according to 6:30 am?”
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Gupta further said that the ground staff was very rude to him, making him go from one counter to another in an attempt to resolve the issue.
“Your staff was rude to me and my co-passenger, accusing us of filming when we were not filming, because I politely asked them the same question- How could they change flight time two hours before a flight and charge me extra?” he continued.
He also criticised the staff’s unprofessional behaviour, saying, “They were also unprofessional, playing very distasteful private voice messages to each other on speaker phone and giggling at the obscenity while ‘resolving’ our issue.”
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Gupta further revealed that the airline charged him Rs 3,000 per ticket for the new flight. “And the language of the resolution is suspect – the lady literally began with ‘Sir, the actual charge of this change is Rs 40,000 (original ticket for not more than 15) but I will charge you only a minimum price of Rs 3,000 per customer’. A 90 per cent discount? Instantly? Without me asking for it? Super suspicious.”
He concluded by stating that no one at the airline takes accountability and that the company handles people’s time and lives “whimsically, without any compensation,” while making passengers pay for the airline’s mistakes.
Needless to say, your staff was rude to me and my co passenger, accusing us of filming when we were not filming, because I politely asked them the same question- How could they change flight time 2 hours before a flight and charge me extra. Mind you, at this point I had paid…
— Prakhar Gupta (@prvkhvr) January 23, 2025
IndiGo, in response to this, said, “We are currently looking into this and will reach out to you soon to resolve the matter.”
