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“Indigo treats its passengers badly,” said former Infosys CFO Mohandas Pai after he was left waiting on the hot tarmac in Bengaluru without air conditioning.
Former Infosys CFO Mohandas Pai was travelling from Bengaluru to Coimbatore when the incident happened.
Former Infosys Chief Financial Officer (CFO) Mohandas Pai recently flew with IndiGo and expressed his frustration over the airline’s service. The 66-year-old alleged that passengers, including himself, were left waiting on the hot tarmac in Bengaluru without air conditioning.
He took to social media to share his ordeal, stating that the aircraft’s air conditioning was not operational while passengers were made to wait on the tarmac. Many flooded the comments section of his post with similar experiences.
“Indigo treats its passengers badly,” wrote Pai on X (formerly known as Twitter) who was travelling from Bengaluru to Coimbatore. He added, “Sitting in 6E 7407 without AC on hot tarmac in Bengaluru. No way to treat passengers.”
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In his post, Pai revealed that only after passengers protested did the airline staff use a tarmac generator to power the air conditioning. He urged IndiGo to “change their protocol” to prevent such incidents in the future.
Pai also tagged Union Minister of Civil Aviation, Ram Mohan Naidu Kinjarapu, and the official X handle of the Airports Authority of India, drawing their attention to the incident.
Take a look at the post here:
Indigo treats its passengers badly. Sitting in 6E 7407 without AC on hot tarmac in Bengaluru. No way to treat passengers. Only after protest staff using tarmac generator for AC. Pl change your protocol @IndiGo6E @RamMNK @AAI_Official— Mohandas Pai (@TVMohandasPai) December 29, 2024
IndiGo replied to Pai’s post and wrote, “Sir, thank you for taking the time to meet our airport team. At IndiGo, customer comfort is of utmost importance to us.”
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The Airline added, “We assure you that your feedback is noted and we will share it with the concerned team for necessary review. We appreciate your patience and understanding.”
Here’s how social media responded to this incident:
“They are very reluctant to switch on APU (auxiliary power unit) because of cost implications without any consideration to inconvenience to passengers. Elderly and babies can be seriously affected,” said an individual.
Another added, “Recently my daughter was travelling from Bengaluru to Delhi PNR B4NKFN. Had a bad experience after landing in Delhi. She had to wait for an hour to get her baggage & none of the IndiGo officials at the airport were helping her. What will you call this?”
“We are senior citizens who booked a flight with IndiGo from Goa to Bengaluru on December 5, scheduled for 1 pm. It was rescheduled twice and was set to depart from Goa at 11:30 pm, reaching Bengaluru at 1 am. We had to cancel our ticket and lost ₹7,000 in the process. Kudos, IndiGo!” expressed a third.
