OpenAI targets customer service with new audio models
OpenAI introduced a new suite of audio models that power voice agents in specific enterprise settings, such as customer service. The models include speech-to-text and text-to-speech audio models in OpenAI’s Realtime API. The AI vendor also introduced gpt-4o-transcribe and gpt-4o-mini-transcribe. Gpt-4o-transcribe has an improved word error rate performance over OpenAI’s open source speech-to-text model…